We have a long track record of very happy clients, largely due to the strong partner relationships we build with each one. You will be assigned one Lead Systems Engineer who gets to know your business, your staff, your preferences and your systems so we can tune our service to your individual needs. Your lead System Engineer is backed up by all the other System Engineers, so you have the advantages of one IT expert on your team along with the advantages of being supported by an entire IT organization. Each of our staff members is passionate about service and is committed to the well-being of “their” clients.
Our clients range from very small offices to large organizations with hundreds of staff members in multiple locations. We currently provide business technology services as the outsourced IT department for over 200 commercial, medical, financial, legal, municipal and industrial clients, and we assist in-house IT departments that have hard problems or big projects. In addition, we provide IT services with discounted rates to about 30 local nonprofits. We love helping those who are helping others in our community.
We want you to know how much we appreciate the friendly business relationship we have had with OneWhoServes for many years now. We are always impressed with how knowledgeable and helpful your staff is and with the consistently excellent service they provide. We are especially grateful for the invaluable assistance we have received from Matthew Horton. He is always available to us when we need him and he does a great job in ensuring that MANNA’s current IT needs are met, and in helping us plan for the future. Thank you for the wonderful service you provide. We look forward to continued success in our working relationship with OneWhoServes.
Becky DonaldCFO, MANNA Food Bank
I would like to express our appreciation for the excellent IT support service your team gives us. I especially appreciate the responsiveness and sensitivity to our needs. Being in the healthcare industry, it is very crucial that we keep all our systems up so as not to interfere with the timely, care of our residents. Before we had “One Who Serves”, we had issues with getting the support we needed in a timely manner. This has not been the case with your company. All the staff, especially, Mathew, has been most courteous, professional and responsive to our needs here. We are also very pleased with your staff’s level of competency, which has limited our downtime tremendously.
Michael W. McClure, CHSPOperations Manager, Aston Park Health Care Center, Inc.
My name is Brad Daugherty and I make my business hub here in Asheville. I have various business interests and being able to connect daily with the people of my company, whether it’s for information, exploration or just general data that requires precision, I need efficiency. I started using OneWhoServes, Inc. years ago and my company has benefited greatly, not only from the personal and quick service, but from the depth of expertise in helping me protect valuable information and documents. OneWhoServes, Inc. has saved my company time and money and provided excellent service. I don’t know what else you could ask for. I consider OneWhoServes, Inc. a part of my company.
Brad DaughertyChairman and CEO, Daugherty Management
With complete dependence upon our data network to operate all phases of our business, I needed someone I could call as needed who could quickly resolve individual PC issues and complex network issues. In early 2010 I found OneWhoServes, Inc. Since then, OWS has always exceeded my expectations with their fast response, technical expertise, effective results, and willingness to share technical knowledge on a level understandable by our users. In fact, OWS has never kept us waiting, or failed to resolve our problem with one visit. The entire staff, from receptionist to president, seems to sincerely embody the name of the business. It is surprising and reassuring to find this level of technical expertise and genuine customer support and service available to us here in Asheville.
Mike CaubleController, Jim Barkley Toyota
MemoryCare has been fortunate to partner with OneWhoServes. Their technical service and advice has been consistently excellent. They understand that as a clinical practice our computer needs are often time-sensitive. We are confident that when we call for assistance, our issues will be dealt with in a prompt and courteous manner. We have found the technicians at OneWhoServes to be highly skilled and responsive to the needs of our company. The teamwork displayed by the staff at OneWhoServes is admirable and MemoryCare values this working relationship.
Virginia H. Templeton, MDDirector, MemoryCare
We’ve worked with OneWhoServes for several years, and have nothing but praise for their professionalism and personal service. They keep our systems up and running no matter what, enabling us to offer consistent, reliable service to our constituents around the world. We consider them a vital member of our team, and strongly recommend them to other businesses.
Don GodenCFO, Pediatric Brain Tumor Foundation
Since switching to OneWhoServes, our network is more stable and we spend less money. Our prior service cost less per hour but more per year. Now we have fewer problems and they get fixed a lot faster.
Andrew AthertonAttorney, Patla Straus Robinson & Moore, P.A.
WCMS/BCMS has been using OWS’s IT services for since June 2007. We chose OWS because of their business integrity, IT proficiency, competitive pricing, and hands-on approach to problem-solving. Our network runs smoothly, which was not the case before OWS came on board with us. On the rare occasion that we experience a hiccup, OWS is at our worksite quickly to remedy the issue. Please feel free to give us a call if you would like to find out more about our experience with OWS!
Western Carolina Medical Society
Our transition from a staffed IT position to a contracted arrangement with OneWhoServes was seamless. Technology systems should be like electricity, just there when you need it, and we’re there now. OneWhoServes provides us with the service, professionalism, reliability and dependability our organization needs to run efficiently and without interruption.
Scott HamiltonPresident & CEO, AdvantageWest Economic Development Group
We had computer nightmares in our office until OneWhoServes saved the day. The staff members are all highly available to help me calm down and to talk me through what to do when problems arise. Bob provided prompt and patient assistance in helping us get our new system up, assisting us with what to buy and understanding our need to stay in our budget. Gordon does a great job following up and checking in quarterly to make sure we are satisfied, and helping us find ways to operate more efficiently. Thanks to the team at OneWhoServes we are in far better shape with our technology.
OneWhoServes has a great team of technical advisors who go the extra mile to help as needed. It is always wonderful to know they are nearby (being a local company) especially during a crisis. The entire staff is knowledgeable and personable. It’s a comfort to know that OneWhoServes is capable of handling all our IT requests.
Teresa CoxExecutive Administrative Assistant, Christ Community Church EPC
“OneWhoServes has provided our IT professional services for several years. Their staff members have a wide variety of expertise and are able to not only maintain our network systems but also perform web design, hardware & software configuration, and have excellent trouble-shooting skills on connectivity and communication issues. Our requests for service assistance with computer and software problems are handled on a timely schedule and are worked to resolution. Staff members are very knowledgeable on both older and new technologies, providing us guidance and recommendations on network design and future build-out to fit our business requirements. Our needs to maintain multiple network systems along with internal sub-networks were the driving force for us to secure outside IT professionals who could handle this multitude of electronic systems and be responsive to our needs for assistance. We have found that with the folks at OneWhoServes.”
Michael PooleController, The Daniels Group
“We’re a small agency and can’t afford in-house administrative support. The nature of our work doesn’t require us to be technologically savvy, but at the same time we rely on our technology just as any small business would. Our OneWhoServes technician is friendly and helpful, sensitive to the nature of our work, and respectful not only of the limitations of our technical skills, but of the culture of our work environment.”
Valerie Collins Executive Director, Helpmate
In working with OneWhoServes, we have experienced thorough, trustworthy IT support. We have gratefully found that as part of the process they are open, willing and able to help us become more educated and less dependent on external support. Each of the staff members we have worked with are easy to communicate with, understanding and capable.
Emily SullivanClinic Manager and Assistant to Dr. Lisa Lichtig, Family to Family Health Center
Over the past three years we have been guided in a positive direction by our IT service provider, OneWhoServes. They helped implement a secure environment for our servers and are always available to troubleshoot any issues that arise. We feel lucky to have OWS on our team!
Laura WalkerOffice Manager, Asheville Area Habitat for Humanity
The staff at One Who Serves are responsive to our needs, both in relation to our GiFT database and information technology. And we are so proud of the website that they helped us build!
Ashley Vandewart LasherExecutive Director, Literacy Council of Buncombe County